The fine print

Terms of Usage

Effective Date: 29 August 2026   ·   Last Updated: 29 August 2026

1. INTRODUCTION AND PURPOSE

1.1 These Terms of Usage (“Terms”) constitute an Agreement between you (“You”, “Your”, “User”) and The Third Eye Astro Private Limited, a private limited company incorporated under the provisions of the Companies Act, 2013, having its registered office at 7-38/39, Flat no. 102, Sanya Dharam Enclave, Swarup Nagar, Kanpur Nagar - 208002, Uttar Pradesh, India and bearing Corporate Identification Number (CIN) U96906UP2025PTC230487 (hereinafter referred to as “us”, “We”, “our”, “the Company” or “White Magic” which also includes its affiliates) to govern your usage and interaction with the Platform.

1.2 The Company owns, operates and manages a technology-based platform under the name and style of “White Magic” accessible through its mobile application and website (‘www.whitemagicwellness.com’) (collectively referred to as the “Platform”) which serves as an intermediary connecting Users seeking astrology, numerology, face reading, palmistry and allied consultation and Services (defined herein) with Advisors/ Readers (defined herein) who offer such Services to the Users. The Platform also offers certain other features and functionalities to Users, as described herein.

1.3 These Terms of Usage govern the access and use of the Platform and the Services (as defined herein) by the Users. Please read them carefully before starting to use the Platform. These Terms are to be read together with our Privacy Policy, Cookie Policy and User Agreement (as applicable and available on our Platform). If you do not agree to be bound to any terms of this Agreement, you must not access the Platform. In such a case, you will not be able to register as a User or otherwise access and/or use the Platform.

2. EMERGENCY, SELF-HARM AND MEDICAL SITUATIONS DISCLAIMER

2.1 The Platform and the Services are not designed, and must not be used, for any medical emergency, psychiatric emergency, or situation involving a risk of harm to the User or to any other person.

2.2 If You are having or experiencing any suicidal thoughts, thoughts of self-harm, or thoughts of harming other individuals or believe that any other person may be in danger, or is facing any medical emergency, You must immediately contact the police, a hospital, or a suicide prevention helpline, like Tele-MANAS (14416), aasra (+91-9820466726, 24x7), kiran mental health helpline (1800-599-0019, toll-free, 24x7), or the national emergency number (112).

2.3 The company and the advisors/readers are not qualified, trained, or equipped to provide any assistance in respect of any situation described above in clause, and the platform is not intended for such use. If the user continues to use the platform notwithstanding this notice, the user does so entirely at their own risk.

2.4 The Platform is not intended to provide, and does not provide, any clinical diagnosis requiring in-person medical evaluation, nor any information regarding which drugs, medicines or medical treatment may be appropriate for the user, and any such information, if received through the platform, must be disregarded by the user.

2.5 YOU must not disregard, avoid or delay in obtaining in-person care from a qualified doctor or other licensed professional on account BECAUSE OF ANY INFORMATION or ANYTHING suggested in a consultation YOU RECEIVED THROUGH THE PLATFORM.

2.6 THE COMPANY MAKES NO REPRESENTATION, WARRANTY OR UNDERTAKING, EXPRESS OR IMPLIED, THAT THE PLATFORM IS SUITABLE OR SAFE FOR USE BY ANY PERSON EXPERIENCING SUICIDAL THOUGHTS, THOUGHTS OF SELF-HARM, A MENTAL HEALTH CRISIS, OR ANY MEDICAL EMERGENCY.

3. USER CONSENT AND ACCEPTANCE

3.1 “User” means and includes any person who accesses, browses, downloads, or uses the Platform in any manner, including but not limited to persons who have registered and created an account, applied to avail any of the Services, or availed of any paid or unpaid features, content, or Services made available on the Platform, whether or not such person seeks or avails of any advice, chats, calls, or consultations from an Advisor/ Reader. A user may or may not be a paid member or can be a mere visitor.

3.2 By accessing, downloading or using the Platform, you are entering into this Agreement with the Company and indicate your unconditional and express consent and acceptance of these Terms of Usage. We also take your explicit consent at the time of registration, You are required to confirm that You have read and agree to this Terms of Usage (and other applicable policies as applicable). For specific optional features, including call recording and AI generated consultation summaries, Your consent is sought separately, at the point in time You elect to use such features, and You may decline such optional features while continuing to access and use the remainder of the Platform.

3.3 By using the Platform, you agree that you are over the age of 18 years and are allowed to enter into a legally binding and enforceable contract under Indian Contract Act, 1872.

3.4 If You do not agree with these Terms of Usage, in whole or in part, You are requested not to register for or use the Platform.

4. DESCRIPTION OF THE SERVICES

4.1 “Services” means and includes astrology, numerology, tarot reading, psychic reading, mediumship, intuitive reading, spiritual guidance, energy reading, energy healing, manifestation guidance, spiritual coaching, wellness guidance, life skills counselling, mentoring, pet psychic services, healing and therapeutic services, and any other spiritual, wellness, guidance, counselling, mentoring, consultation or allied services rendered or offered by the Advisor/ Reader on the Platform to the Users on/through the Platform, including, where applicable, personalised readings, consultations, assessments, guidance, recommendations, remedies, practices, exercises, rituals, meditation, mindfulness or other related service categories of the concerned Reader.

4.2 “Services” shall further include, in addition to the foregoing, the following features and offerings made available by the Company on the Platform:

  1. (a) Content Features including daily, weekly, or periodic horoscope updates, astrology-related articles, blogs, videos, panchang, festival calendars, and other informational or editorial content made available on the Platform, whether generated by the Company or the Advisors/Readers;
  2. (b) Kundli and Compatibility Tools including generation of kundli (birth charts), kundli matching, guna milan, compatibility assessments, and other astrology-based computational tools and flows offered on the Platform, including any reports, results, or outputs generated in PDF or other downloadable or shareable formats; and
  3. (c) Live Consultation Features including real-time, text-based chat consultations, and/or audio and video call-based consultations between Users and Advisors/Readers, facilitated through the Platform's technology and communication infrastructure, whether such consultations are offered as a Free Service or form part of the Paid Services

4.3 The services offered through the Platform consists either “Free Services”, “Paid Services” or a combination of the two (Collectively also referred as “Services”). Free Services are easily accessible without making any payment on the Platform by the User however for accessing any type of Services on the Platform You are required to register/sign-up (create an account) on the Platform. By registering for Services, a User agrees:

  1. (a) To provide current, complete, and accurate information about himself; and
  2. (b) To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.

The classification of any particular Service or feature as a Free Service or a Paid Service shall be as indicated by the Company on the Platform from time to time, and the Company reserves the right to modify, withdraw, or reclassify any Service between Free Service and Paid Service at its sole discretion, with or without prior notice.

4.4 The Company may, at its discretion, offer certain Services or features on a promotional, trial, discounted, or introductory basis (“Promotional Services”), which shall be subject to such additional terms, validity periods, and eligibility conditions as may be specified by the Company, and which may be modified, discontinued, or withdrawn at any time without prior notice.

4.5 It is expressly stated that the Company does not render psychological, health, medical, legal or any other kind of professional services in connection with the Services. Wherein if you require any personal psychological and/or health related assistance or advice. We recommend that a competent professional to be consulted in this regard. The Company expressly and specifically disclaims all responsibilities for any liability, loss or risk that is incurred as a consequence, whether directly or indirectly, of availing Our Services, including any actions that you may take or refrain from taking as a result of readings you receive from Our Services. The Company further disclaims any legal liability for the reliability of any features related to Our Services. You hereby agree to assume full responsibility for any actions you take based on or related to your use of our Services.

5. UPDATION OF THE TERMS OF USAGE

5.1 These Terms of Usage are subject to modifications, at our sole and absolute discretion. Further, we may from time to time formulate new policies for availing all or any of the Services. The most current version of the Terms of Usage will supersede all previous versions. You understand that your continued use of the Services and/or of the Platform after any changes to the Terms of Usage or addition of new policies constitutes your acceptance to be bound by the most recent version of the Terms of Usage. If the Terms of Usage (including changes and additions thereto) are not acceptable to you, you have the right to terminate your Account by following the procedure as described herein.

6. ACCOUNT CREATION AND REGISTRATION

Any individual intending to use or access any Services on the Platform, whether such Services are availed free of charge or on payment of consideration, shall be mandatorily required to register and create an account on the Platform prior to availing such Services. The information required for registration, the representations and warranties made by a User upon registration, the personal and non-transferable nature of a User's account, and the Company's rights in relation to inaccurate or incomplete account information, are as set out in the User Agreement, which every User is required to accept at the time of registration.

7. CONSULTATIONS AND PROFESSIONAL ADVICE DISCLAIMER

7.1 The Services offered on the Platform, including astrology, numerology, tarot reading, palmistry, face reading, Kundli and compatibility analysis, and any other psychic, spiritual or wellness related Consultation(s), are based on traditional and metaphysical belief systems and the individual knowledge, skill and interpretation of the concerned Advisor/Reader. Such Services are not founded on any branch of natural science and do not purport to constitute scientifically verified or empirically tested advice of any kind.

7.2 The Company does not make, and expressly disclaims, any representation, warranty or guarantee as to the accuracy, completeness, reliability, timeliness or outcome of any reading, prediction, remedy, suggestion or advice given by an Advisor/Reader through any Consultation. Any reliance placed by a User on such reading, prediction, remedy, suggestion or advice is at the sole discretion and risk of the User.

7.3 The Advisors/Readers made available through the Platform are independent contractors engaged or empanelled by the Company, and are not employees, agents or representatives of the Company. The Company acts solely as an intermediary facilitating the connection between the User and the Advisor/Reader, and does not itself provide, control, supervise, or vouch for, the content of any Consultation rendered by an Advisor/Reader.

7.4 The Consultations and Services available on the Platform are not, and shall not be construed as, a substitute for professional medical, legal, financial, psychiatric or psychological advice, diagnosis or treatment. Users are strongly advised to seek the opinion of a qualified and licensed professional in the relevant field before making any decision concerning their health, finances, legal rights or mental well-being, and should not disregard, delay or discontinue any professional advice or treatment on account of anything stated during a Consultation.

7.5 In particular, and without limiting the generality of this Clause 7, no Advisor/Reader on the Platform is authorised to, and no User should treat any Advisor/Reader as authorised to, diagnose any medical or psychiatric condition, prescribe or recommend any medicine or treatment, or provide legal or financial advice of a professional nature.

7.6 The User acknowledges and agrees that any decision taken, action performed, or step undertaken by the User on the basis of a Consultation availed through the Platform, whether relating to health, relationships, career, finances or otherwise, is undertaken solely at the discretion and risk of the User, and neither the Company nor the concerned Advisor/Reader shall be liable for any loss, harm, damage or consequence arising therefrom.

8. SCREEN NAME USED BY THE ADVISOR/READER

8.1 “Screen Name” means the display name, pseudonym, or professional name selected and or used by an Advisor/Reader on the Platform, which is visible to Users as the primary identifier of that Advisor/Reader, and which may be different from, and need not correspond with, the Advisor/Reader's real, legal or registered name.

9. SERVICE FEES AND PAYMENT – WALLET TOP-UP

9.1 “White Magic Wallet” means the in-app virtual wallet facility made available by the Company to a User on the Platform, which the User may recharge or top-up through the Platform's designated payment gateway(s), and which is used by the User for making payments towards Paid Services and/or Products offered on the Platform, subject to the Company's wallet top-up, usage, expiry and refund terms as may be prescribed from time to time.

9.2 The Company charges for Services availed through the Platform, including Consultations with an Advisor/Reader, on a per-minute basis. The rate charged per minute shall vary depending on the Advisor/Reader engaged, tier of the Reader, the nature of the Service availed, and the mode of Consultation (including chat, voice-call, video or such other digital format as may be made available on the Platform), as displayed to the User on the Platform prior to commencement of the relevant Service.

9.3 The Company operates a wallet feature on the Platform (“White Magic Wallet”) through which a User may add funds by way of a top-up, in an amount of the User's choosing, subject to any minimum or maximum limits as may be prescribed by the Company from time to time.

9.4 Charges for a Consultation shall be deducted from the User's White Magic Wallet on a per-minute basis, calculated at the rate displayed and applicable to the concerned Advisor/Reader and mode of Consultation, for so long as the Consultation continues and sufficient balance is available in the White Magic Wallet.

9.5 Where the balance available in a User's White Magic Wallet is exhausted during the course of a Consultation, the Consultation shall automatically end or pause. The User may top-up the White Magic Wallet at any time thereafter and, upon successful top-up, may resume or recommence availing Services, subject to availability of the concerned Advisor/Reader.

9.6 Service fee to Users are rounded up so that any part of a minute is considered a full minute or any part of a Session is considered a full session of time charges.

9.7 The Company employs secure, third party payment gateway systems powered by a third-party payment gateway service provider to process top-ups and other payments made on the Platform. The User is required to provide accurate, current, and complete payment information for successful processing of any transaction, and the Company shall not be liable for any failure, delay, or error in processing a transaction arising from inaccurate or incomplete payment information provided by the User.

9.8 The User shall ensure that all credit card and payment information presented by the User is accurate and correct and kept updated at all times and that the User is fully authorized to use such credit card and payment information for purposes of paying for Services made available via the Platform. The User is solely responsible for paying all fees incurred for the use of the Platform, including each Transaction under the User's account. User shall also be responsible to reimburse White Magic (Company) for any expenses incurred by the Company to collect fees, including but not limited to any fees resulting from incorrect credit card information or fees incurred under a User’s account disputed in violation of this Agreement.

9.9 The User shall receive a confirmation of each successful top-up transaction. The Company recommends that the User retain a record of such confirmations for their own reference.

9.10 All payments made on the Platform are subject to the terms and conditions of the payment gateway service provider engaged by the Company for processing such transactions, and the Company shall not be responsible or liable for any issue arising from such payment gateway's own terms and conditions. The User is advised to review the terms and conditions of the payment gateway prior to making any payment.

9.11 Transactions on the Platform shall be conducted in the currency applicable to the User's place of residence, or such other currency as may be displayed to the User on the Platform at the time of the transaction. Currently the Services of the Platform are offered in India only.

9.12 Any cancellation, refund, or reversal of a payment made or a top-up added to the White Magic Wallet shall be governed exclusively by the Company's Refund and Cancellation Policy, and the User is directed to refer to the Refund and Cancellation Policy for the terms applicable thereto.

9.13 The Company does not represent or warrant the reality, efficacy, or reliability of any astrological, numerological, or similar effect, remedy, or outcome in connection with any Service charged for under this Clause 9, and no advice or information obtained by a User, whether oral or written, through any Consultation shall be construed as creating any warranty of outcome, as further set out in Clause 7 (Consultations and Professional Advice Disclaimer).

10. REPRESENTATIONS AND WARRANTIES BY THE USER

By accessing or using the Platform or availing any Service, the User represents and warrants to the Company, on a continuing basis throughout the period of such access or use, that:

10.1 the User is an individual and not a corporation or other legal business entity and has attained the age of majority and is allowed to enter into a legally binding and enforceable contract under Indian Contract Act, 1872 and any other applicable law;

10.2 the information provided by the User at the time of registration remains true, accurate, current and complete in accordance with Clause 6.3, and the User shall promptly update the same in the event of any change;

10.3 the User is accessing and using the Platform for the User's own personal, non-commercial use, and not for resale, redistribution, or on behalf of any third party, unless expressly permitted by the Company in writing;

10.4 the User shall not impersonate any other person, or misrepresent their identity, age, or affiliation with any person or entity, while using the Platform;

10.5 the User shall not use the Platform for any unlawful purpose, and shall comply with all applicable laws, rules and regulations in connection with their access to and use of the Platform;

10.6 any information, query, or detail shared by the User with an Advisor/Reader during a Consultation is shared voluntarily and at the User's own discretion, and the User shall not share any information that the User is not lawfully entitled or authorised to share, including confidential information of any third party;

10.7 the User shall not use the Platform to transmit, upload or share any content that is defamatory, obscene, threatening, abusive, or otherwise unlawful, or that infringes the intellectual property, privacy, or other rights of any person (including body corporate);

10.8 the User has read, understood and accepted the disclaimers set out in Clauses herein, and acknowledges that the Services are not a substitute for professional medical, legal, financial or psychiatric advice;

10.9 the User shall make payment for any Services availed and shall not use any fraudulent, unauthorised, or unlawful means or payment method to avail any Service; and

10.10 the User shall not attempt to gain unauthorised access to the Platform, any account other than their own, or any system or network connected to the Platform, and shall not interfere with or disrupt the Platform's functioning in any manner.

11. USER DUTIES AND AFFIRMATIONS

In addition to the representations and warranties set out in Clause 10 (Representations and Warranties by the User) and the restrictions set out in Clause 12 (Prohibited Use of the Platform), every User shall observe, and hereby affirms, the following that:

every registered User is required to observe certain duties and affirmations in connection with their use of the Platform, including responsibility for account activity, acknowledgment of the limits of the Company's role vis-à-vis Advisors/Readers, civil conduct towards Advisors/Readers, reporting obligations, feedback integrity, and consequences of violation, as fully set out in the User Agreement, which every User is required to accept at the time of registration. See our User Agreement here.

12. PROHIBITED USE OF THE PLATFORM

The User shall not access or use the Platform for any purpose other than availing the Services for which the Platform is made available, and shall not use the Platform in connection with any commercial endeavour except as specifically permitted in writing by the Company. Without prejudice to the generality of the foregoing, and without limiting any other provision of these Terms of Usage, the User shall not:

12.1 systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory, without the Company's prior explicit written permission;

12.2 trick, defraud, or mislead the Company, any Advisor/Reader, or any other User, including any attempt to obtain sensitive account information or login credentials of another person/individual;

12.3 circumvent, disable, or otherwise interfere with any security-related feature of the Platform, including any feature that prevents or restricts the use, or that enforces limitations on the use of the Platform or the information available on the Platform;

12.4 disparage, defame, or otherwise harm the reputation of the Company, the Platform, or any Advisor/Reader;

12.5 use any information obtained from the Platform to harass, abuse, stalk, or harm any other person, including any Advisor/Reader;

12.6 make improper use of the Company's support or grievance redressal channels, or submit any false, fabricated, or baseless report of abuse, misconduct, or feedback concerning an Advisor/Reader or any other Service;

12.7 use the Platform in any manner inconsistent with, or in violation of, any policies of the Company or any applicable law or regulation, whether in force within or outside India;

12.8 use the Platform to advertise, solicit, or offer to sell any goods or services other than through the Company's own payment and Service mechanisms, including soliciting or accepting, directly or indirectly, any payment to or from an Advisor/Reader outside the Platform for a Service that ought to be availed through the Platform;

12.9 upload, transmit, or attempt to upload or transmit, any virus, Trojan horse, spyware, or other malicious code or file, or engage in excessive or repetitive posting (spamming), that interferes with any person's use and enjoyment of the Platform or that impairs, disrupts, or interferes with the operation of the Platform;

12.10 engage in any automated use of the Platform, including through scripts, bots, data mining tools, scrapers, or similar data gathering or extraction tools, other than through standard search engine or browser use;

12.11 remove, obscure, or alter any copyright, trademark, or other proprietary rights notice appearing on the Platform or on any Content;

12.12 impersonate any other person, including any Advisor/Reader or another User, or use another person's account, username, or credentials;

12.13 sell, rent, license, or otherwise transfer the User's account or profile on the Platform to any third party;

12.14 upload or transmit any passive or active information collection or transmission mechanism, including web bugs, tracking pixels, or similar devices, other than as permitted under the Company's Privacy Policy and Cookie Policy;

12.15 interfere with, disrupt, or place an undue burden on the Platform, or on any network or server connected to the Platform;

12.16 attempt to bypass, or assist any other person in bypassing, any measure of the Platform designed to prevent or restrict access to the Platform or any part of it;

12.17 copy, adapt, modify, decompile, disassemble, or reverse engineer any software, code, or technology comprising or underlying the Platform, except to the extent such restriction is not permitted under applicable law;

12.18 create user accounts by automated means or under false pretences, or collect the login credentials or contact details of other Users for the purpose of sending unsolicited communications;

12.19 post, publish, or transmit any content that is false, misleading, defamatory, obscene, threatening, harassing, or that promotes discrimination, hatred, or harm against any individual or group on the basis of race, religion, caste, sex, sexual orientation, gender identity, disability, marital status, age, or any other characteristic protected under applicable law;

12.20 upload or make available any content that the User does not have the right to make available under applicable law or under any contractual or fiduciary relationship, or that infringes any patent, trademark, trade secret, copyright, or other proprietary right of any third party;

12.21 use the Platform or any Service for any unlawful purpose, including in connection with gambling, betting, or speculative financial decisions where prohibited under applicable law;

12.22 use the Platform, or any Content or output obtained through the Platform, for any revenue generating, competing, or commercial enterprise, or reproduce, publish, sublicense, or exploit for commercial purposes any Content or output not owned by the User, without the Company's prior written consent; and

12.23 solicit, request, or exchange, or attempt to solicit, request, or exchange, any contact details, personal information, or means of communication with any Advisor/Reader or User for the purpose of conducting, continuing, or arranging any consultation, communication, or transaction outside the Platform, or otherwise circumventing the Platform’s Service or payment mechanisms.

13. PROHIBITED CONTENT AND COMMUNITY STANDARDS

13.1 In addition to the restrictions set out in Clause 12 (Prohibited Use of the Platform), the User shall not create, upload, post, transmit, or distribute any content on the Platform that:

  1. (a) sexually exploits, abuses, or endangers a child in any manner, including any material depicting or facilitating the sexual abuse of a minor. The Company maintains a zero tolerance policy in respect of any such content and any account found to contain or distribute such content shall be terminated with immediate effect and reported to the appropriate authorities in accordance with applicable law;
  2. (b) contains sexual or pornographic material, solicits or offers any sexual act or service in exchange for compensation, or is otherwise sexually explicit or profane in nature;
  3. (c) promotes or incites violence, hatred, or discrimination against any individual or group on the basis of race, religion, caste, gender, sexual orientation, disability, nationality, or any other characteristic protected under applicable law;
  4. (d) depicts or promotes graphic violence, self-harm, suicide, or other acts likely to result in serious injury or death, save as necessary for the purposes of Clause 2 (Emergency, Self-Harm and Medical Situations Disclaimer);
  5. (e) promotes, glorifies, or facilitates the activities of any terrorist organisation or any organisation or movement associated with violence against civilians;
  6. (f) is insensitive to, or seeks to exploit or profit from, any death, disaster, public health emergency, or other tragic event of significant social or public impact;
  7. (g) constitutes bullying, harassment, extortion, or blackmail of any person, or seeks to humiliate any person publicly;
  8. (h) facilitates or promotes the sale of firearms, explosives, ammunition, narcotic or psychotropic substances restricted under the Narcotic Drugs and Psychotropic Substances Act, 1985 or the Drugs and Cosmetics Act, 1940 and the rules made thereunder, or encourages the illegal or inappropriate use of alcohol, tobacco, or any controlled substance; or
  9. (i) relates to, promotes, solicits, or offers any service in the nature of black magic, witchcraft, voodoo, tantrism, exorcism, or any similar occult or superstition based practice. For the avoidance of doubt, the Services offered on the Platform are limited to astrology, numerology, tarot reading, palmistry, face reading, and related Vedic and spiritual consultation practices, and do not extend to, and shall not be used as a means to solicit, any practice referred to in this sub-clause.
  10. (j) threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or is patently false or misleading and is presented as fact with the intent to deceive or mislead any person or the public;
  11. (k) is generated, in whole or in part, using artificial intelligence, deepfake, or other synthetic media tools and is presented as genuine human-authored content or as an authentic recording of an actual event, without clear and conspicuous disclosure of its synthetic or AI-assisted nature;
  12. (l) The Company reserves the right, in its sole discretion, to remove any content that violates this Clause 13, to suspend or terminate the account of the User responsible, and to take such further action, including reporting to the appropriate authorities and cooperating with any law enforcement investigation, as it considers necessary or as required under applicable law.
  13. (m) Any content or conduct in violation of this Clause 13 should be reported to the Company at hello@whitemagicwellness.com immediately upon discovery.

14. THIRD PARTY LINKS

14.1 The Platform may contain links to third party websites, applications, or services, including payment gateways, social media pages, and app stores (“Third Party Links”). Such Third Party Links are provided for the convenience of the User only.

14.2 The Company does not control, endorse, or assume any responsibility for the content, accuracy, privacy practices, terms of use, or availability of any Third Party Link, and the inclusion of any Third Party Link on the Platform does not imply any affiliation, association, sponsorship, or endorsement by the Company of the third party or its content.

14.3 Any interaction, transaction, or correspondence the User has with a third party accessed through a Third Party Link, including any payment gateway, is solely between the User and that third party, and is governed by that third party's own terms and privacy policy, which the User is advised to review prior to use. The Company shall not be liable for any loss or damage arising from the User's use of, or reliance on, any Third Party Link.

14.4 The Company reserves the right to remove or disable any Third Party Link from the Platform at its discretion and without prior notice.

15. INTELLECTUAL PROPERTY

15.1 “Intellectual Property” means and includes any and all copyright, images, pictures, music, titles, slogans, and all other artistic, literary, dramatic, vocal and musical materials, trademarks, tradenames, domain names, brand names, slogans, service marks, brands, designs, all confidential and proprietary information, knowledge, technology, computer programs, software, any licenses, sub-licenses and permissions, goodwill, know-how, concepts, ideas, and all other intellectual property and other ancillary assets recognized as such under any jurisdiction, and in industry usage or otherwise;

15.2 “Intellectual Property Rights” means all rights in any Intellectual Property, in each case whether registered or unregistered and including all applications for registration, and rights to apply and make such applications, and any extensions or renewals thereof, including all rights provided by international treaties and conventions, rights of distribution, reproduction and all other exploitation rights, and any goodwill in relation to or in connection with the same, or such other similar or equivalent rights or forms of protection which subsist or will subsist in the future in any part of the world;

15.3 The Company is the sole and exclusive owner of all its Intellectual Property and has the sole and exclusive ownership of all its Intellectual Property Rights in and to the Platform, including its software, source code, design, layout, look and feel, graphics, logos, the “White Magic” name and mark, any other trademarks, service marks, or trade names used in connection with the Platform, and all content and information made available on the Platform, including horoscope and astrological content, Kundli and compatibility tool outputs, and any other material generated by or through the Platform, save for any content submitted by a User as provided in Clause 15.6.

15.4 Subject to the User's compliance with these Terms, the Company grants the User a limited, non-commercial, revocable, personal, non-sub-licensable, non-transferable, non-exclusive right to access and use the Platform solely for the User's personal, non-commercial use, in accordance with these Terms. No right, title, or interest in or to the Platform or any content is transferred to the User, and all rights not expressly granted are reserved by the Company.

15.5 The User shall not use the “White Magic” name, mark, or any other trademark or branding of the Company for any purpose without the Company's prior written consent, and shall not use any trademark, branding, or Intellectual Property of the Company in a manner that is likely to cause confusion, or that disparages, tarnishes, or otherwise harms the reputation of the Company.

15.6 Where a User submits, posts, or transmits any content through the Platform, including feedback, reviews, queries, or other material (“User Content”), the User grants the Company a non-exclusive, worldwide, royalty-free, sub-licensable licence to use, reproduce, store, display, and adapt such User Content solely for the purposes of operating, providing, and improving the Platform and the Services, including for the purpose of addressing complaints, moderation, and internal quality review, for so long as such User Content remains on the Platform or is retained by the Company in accordance with its Privacy Policy.

15.7 The User represents and warrants that any User Content submitted by the User does not infringe the intellectual property, privacy, or other rights of any third party, and the User shall be solely responsible for any User Content submitted by the User or his account on the Platform.

15.8 Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any intellectual property of the Company except as expressly set out in this Clause 15.

16. TERM, TERMINATION AND SUSPENSION

16.1 These Terms shall commence on the date the User first accesses or uses the Platform, or creates an account, whichever is earlier, and shall continue until terminated in accordance with this Clause 16.

16.2 The User may terminate these Terms at any time by discontinuing use of the Platform and deleting their account through the Platform's account settings, or by submitting a request to the Company in accordance with the Privacy Policy.

16.3 The Company may suspend or terminate a User's account or access to the Platform, with or without prior notice, if the Company reasonably believes that:

  1. (a) the User has breached these Terms, including Clause 6.3 (accuracy of registration information), Clause 10 (Representations and Warranties by the User), Clause 12 (Prohibited Use of the Platform), or Clause 11 (User Duties and Affirmations);
  2. (b) the information provided by the User is inaccurate, incomplete, or untrue, as provided in Clause 6.5;
  3. (c) the User's conduct towards the Company, the Platform, or any Advisor/Reader is abusive, threatening, discriminatory, or otherwise inappropriate;
  4. (d) such suspension or termination is required to comply with applicable law, or a lawful direction of a competent authority; or
  5. (e) the Company, in its reasonable discretion, considers such suspension or termination necessary to protect the integrity, security, or proper functioning of the Platform.

16.4 Upon termination of a User's account for any reason, the User's right to access and use the Platform shall immediately cease. Any White Magic Wallet balance remaining at the time of termination shall be dealt with in accordance with these Terms and the Refund and Cancellation Policy of the Company as applicable.

16.5 The Company may, in whole or in part, modify, discontinue, or alter any Service, or suspend or modify a User's account, without prior notice to the User. The Company may, but shall not be obliged to, provide any notice or reason for any such action taken under this Clause.

16.6 Without prejudice to Clause 16.3, violation of any provision of these Terms shall entitle the Company to immediately suspend or terminate the User's registration and account. Without limiting the generality of Clause 16.3, the Company reserves the right to immediately suspend or terminate a User's account and initiate such further action as it considers necessary, where:

  1. (a) the Company is unable to verify or authenticate the registration data or other information provided by the User;
  2. (b) the Company believes that the User's conduct may give rise to legal liability for the Company, for any other User, or for any Advisor/Reader; or
  3. (c) the Company believes that the User has provided false or misleading registration data, has interfered with any other User or with the administration of the Platform, or has violated the Privacy Policy.

16.7 Clauses 2 (Emergency, Self-Harm and Medical Situations Disclaimer), 7 (Consultations and Professional Advice Disclaimer), 10 (Representations and Warranties by the User), 15 (Intellectual Property), 17 (Disclaimer / Limitation to Liability / Warranty), 18 (Indemnity), 21 (Governing Law, Jurisdiction and Dispute Resolution), this Clause 16, and any other clause which by its nature is intended to survive, shall survive the termination or expiry of these Terms of Usage, howsoever arising.

17. DISCLAIMER / LIMITATION TO LIABILITY / WARRANTY

17.1 The User expressly understands and agrees that use of the Platform and the Services is at the User's sole risk. The Platform and the Services are provided on an “as is” and “as availablE” basis, without warranty of any kind, whether express, implied, statutory or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

17.2 Without limiting the generality of clause 17.1, the company makes no warranty or representation that: (a) the Platform or the Services will meet the User's requirements; (b) the Platform or the Services will be uninterrupted, timely, secure, or error-free; (c) the results obtained from use of the Platform or any Service, including any Consultation, will be accurate, effective, or reliable; (d) the quality of the Platform, Services, or any content will meet the User's expectations; or (e) any error or defect in the Platform will be corrected. No advice or information, whether oral or written, obtained by the User from the company or through the Platform shall create any warranty not expressly and explicitly stated in these Terms.

17.3 Any horoscope, Kundli, compatibility, or other output generated through an automated or interactive tool made available on the Platform (“System Generated Advice”) is generated on the basis of the information furnished by the User and is intended solely for general informational purposes. The Company makes no warranty or representation as to the accuracy, completeness, or applicability of any System Generated Advice, and such output does not constitute professional, medical, legal, financial, or specialised advice of any kind. The User acknowledges that System Generated Advice may be periodically reviewed, updated, or revised by the Company, and that reliance on such output is entirely at the User's own risk.

17.4 The Company verifies each Advisor/Reader in accordance with its internal verification and compliance policies prior to onboarding, as provided in Clause 8.3. However, the Company does not refer, endorse, recommend, or guarantee the validity, accuracy, completeness, legality, or quality of any advice, statement, or Consultation provided by an Advisor/Reader, as further set out in Clause 7 (Consultations and Professional Advice Disclaimer).

17.5 To the maximum extent permitted under applicable law, the Company shall have no liability in respect of any User Content arising under Intellectual Property, defamation, privacy, publicity, obscenity, or other applicable law, and disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User Content, as further set out in Clause 15 (Intellectual Property).

17.6 The Company shall not be liable for any loss the User may incur as a consequence of unauthorised use of the User's account or login credentials, whether or not with the User's knowledge, save to the extent such unauthorised use arises from a security failure attributable to the Company, as provided in Clause 11.1.

17.7 The Company shall not be responsible for any delay in, or inability to use, the Platform, or for any failure to provide, or interruption in, any functionality of the Platform, whether arising from technical reasons, periodic maintenance, unplanned suspension, or any cause beyond the Company's reasonable control. The User acknowledges that any material or data downloaded or obtained through the Platform is downloaded or obtained at the User's own discretion and risk, and the User shall be solely responsible for any damage to the User's device or loss of data resulting therefrom.

17.8 To the maximum extent permitted under applicable law, the Company, its directors, officers, employees, and agents shall not be liable to the User for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of business, profit, revenue, goodwill, data or other economic advantage, arising out of or in connection with the User's access to or use of, or inability to access or use, the Platform or any Service, or any Consultation availed from an Advisor/Reader, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.

17.9 Without prejudice to Clause 17.8, and to the maximum extent permitted under applicable law, the aggregate liability of the Company to a User in connection with these Terms or any Service, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by that User to the Company in the 3 (three) months immediately preceding the event giving rise to the respective claim.

17.10 The Company shall not be liable for any act, omission, statement, advice, or conduct of any Advisor/Reader, who is an independent contractor and not an employee or agent of the Company, save to the extent such liability arises directly from the Company's own breach of these Terms or from the Company's own gross negligence or wilful default in verifying or onboarding such Advisor/Reader in accordance with Clause 8.3.

17.11 The Company shall not be liable for any failure or delay in providing the Platform or any Service arising from any cause beyond its reasonable control, including any act of God, fire, flood, natural disaster, government action or regulatory change, war, civil unrest, epidemic or pandemic, strike or labour dispute, failure of a third party payment gateway or telecommunications network, cyber-attack, or any other event beyond the Company's reasonable control (“Force Majeure Event”). In the event of a Force Majeure Event, the Company's obligations under these Terms shall be suspended for the duration of such event, and the Company shall use reasonable efforts to resume performance as soon as reasonably practicable thereafter.

17.12 This Clause 17 shall survive the termination or expiry of these Terms, howsoever arising.

18. INDEMNITY

18.1 For the purposes of this Clause 18, “Indemnifying Party” means the User, and “Indemnified Party” means the Company, its subsidiaries, and affiliates, and their respective co-founders, directors, officers, employees, agents, consultants, and successors and assigns.

18.2 The Indemnifying Party shall indemnify, defend, and hold harmless the Indemnified Party from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses, including reasonable attorney's fees, brought by any third party and arising out of or in connection with:

  1. (a) the Indemnifying Party's use of the Platform or any Service;
  2. (b) the Indemnifying Party's breach of these Terms, the Privacy Policy, or any other policy of the Company referenced herein, including Clause 10 (Representations and Warranties by the User), Clause 11 (User Duties and Affirmations) and Clause 12 (Prohibited Use of the Platform);
  3. (c) the Indemnifying Party's violation of any applicable law; or
  4. (d) the Indemnifying Party's violation of the intellectual property or other rights of any third party, including in respect of any User Content submitted by the Indemnifying Party.

18.3 The Indemnified Party reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification under this Clause 18, and the Indemnifying Party shall cooperate with the Indemnified Party in asserting any available defence. No settlement that affects the rights or obligations of the Indemnified Party shall be made by the Indemnifying Party without the Indemnified Party's prior written approval.

18.4 This Clause 18 shall survive the termination or expiry of these Terms, and shall inure to the benefit of the Company's successors, assigns, and licensees.

19. GRIEVANCE REDRESSAL MECHANISM

19.1 In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed a Grievance Officer to address any complaint, grievance, or concern of a User in relation to the Platform, these Terms, or any Service.

19.2 The details of the Grievance Officer are as follows:

Name: Mr. Yashraj Singh Saluja

Designation: Director & Grievance Officer

Email: hello@whitemagicwellness.com

Address: 7-38/39, Flat No. 102, Sanya Dharam Enclave, Swarup Nagar, Kanpur Nagar – 208002, Uttar Pradesh, India

Hours of operation: Monday to Saturday, 10:00 a.m. – 7:00 p.m. IST

19.3 A User may address any complaint or grievance to the Grievance Officer in accordance with Clause 19.2, including in relation to:

  1. (a) any content or conduct on the Platform, including in relation to Clause 13 (Prohibited Content and Community Standards);
  2. (b) any complaint concerning the conduct of an Advisor/Reader during a Consultation;
  3. (c) any dispute concerning a Wallet top-up, payment, or transaction on the Platform; or
  4. (d) any other complaint arising out of or in connection with these Terms or the use of the Platform.

19.4 The Grievance Officer shall acknowledge receipt of any complaint within twenty-four (24) hours of its receipt, and shall endeavour to redress the complaint within a period of seven (7) days from the date of its receipt, or within such other timeline as may be prescribed under applicable law.

19.5 Without prejudice to Clause 19.4, where a complaint is in the nature of a request for removal of information or a communication link relating to the categories of prohibited content described in Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (other than content that belongs to another person and to which the complainant does not have any right, content that infringes any patent, trademark, copyright, or other proprietary right, or content that generally violates any law for the time being in force), the Company shall act upon such complaint as expeditiously as possible, and shall resolve it within thirty-six (36) hours of such reporting.

19.6 Where a complaint relates to the removal of, or restriction of access to, any content on the Platform, the Grievance Officer shall address such complaint in accordance with the timelines and procedure prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

19.7 The Company is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and undertakes to observe the due diligence requirements prescribed under Section 79 of the said Act and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as a condition of the exemption from liability available to it as an intermediary in respect of any third-party information, data, or communication link made available or hosted by it, including any Consultation, User Content, or other material provided by a User or an Advisor/Reader on the Platform.

19.8 Without prejudice to the foregoing, where a complaint relates to any content that exposes the private area of an individual, shows such individual in full or partial nudity, or in sexual conduct, or is in the nature of an impersonation, including through an artificially morphed image or deepfake, the Company shall remove or disable access to such content within two (2) hours of receipt of the complaint, in accordance with Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

19.9 Where the Company receives actual knowledge, by way of an order passed by a court of competent jurisdiction or being notified by the Appropriate Government or its agency, that any content on the Platform is required to be removed or access to it disabled, the Company shall remove or disable access to such content as early as possible, and in no event later than three (3) hours from receipt of such order, in accordance with Rule 3(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

19.10 Nothing in this Clause shall be construed as limiting a User's right to approach any competent court, consumer forum, or regulatory authority in accordance with applicable law, including Clause 21 (Governing Law, Jurisdiction and Dispute Resolution).

20. NOTICES

20.1 Any notice, communication, or document required or permitted to be given by the Company to a User under these Terms may be given by way of email to the address provided by the User at the time of registration/sign-up, by way of an in-app or on-Platform notification, or by way of a general notice posted on the Platform. Any such notice shall be deemed to have been duly given and received on the date of transmission or posting, as the case may be.

20.2 Any notice, communication, or document required or permitted to be given by a User to the Company under these Terms shall be sent in writing to the Company at the following address, or such other address as may be notified by the Company from time to time:

The Third Eye Astro Private LimitedRegistered Office Address: 7-38/39, Flat No. 102, Sanya Dharam Enclave, Swarup Nagar, Kanpur Nagar – 208002, Uttar Pradesh, IndiaEmail: hello@whitemagicwellness.com

20.3 The User is responsible for keeping the email address and contact details provided to the Company current and updated, in accordance with Clause 4.3, and the Company shall not be liable for the User's failure to receive any notice on account of outdated or inaccurate contact details furnished by the User.

21. GOVERNING LAW, JURISDICTION AND DISPUTE

21.1 Governing Law and Jurisdiction. These Terms of Usage (Agreement), and any dispute or claim arising out of or in connection with these Terms or their subject matter, formation, or validity, shall be governed by and construed in accordance with the Indian Law. Any proceedings for interim relief or Dispute arising out of or related to this Terms/Agreement shall be initiated and maintained in the relevant court of competent jurisdiction only. For the purpose of this Agreement, the Jurisdiction of the State of Uttar Pradesh, shall apply.

21.2 Dispute Resolution. Subject to Clause 21.1 above, any dispute, controversy or claim between the User and the Company (together referred as Parties) arising out of or in connection with this Agreement (and, unless provided otherwise, any document entered into in connection with it), including any question regarding its existence, validity or termination, and any dispute relating to any non-contractual obligations arising in connection with this Agreement (“Dispute”), the Parties hereto shall endeavour to settle such dispute amicably. All such disputes that have not been satisfactorily resolved shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 and rules made therein (as amended), which rules are deemed to be incorporated by reference to this Clause. The seat of the arbitration shall be in Lucknow (Uttar Pradesh). The arbitration tribunal shall consist of 1 (one) arbitrator jointly appointed by both the Parties. In the event the Parties to the Dispute fail to mutually agree upon the appointment of the sole arbitrator within 15 (fifteen) days of a written request for arbitration from either Party, the sole arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and related rules, as amended from time to time. The language of the arbitration shall be English. The Parties to a dispute shall equally share the cost of the arbitrator’s fees but shall bear the cost of their own legal counsel engaged for the purposes of the arbitration. Any arbitral award shall be final and conclusive and binding upon the Parties to the Dispute. When any dispute is referred to arbitration, except for any matters under Dispute, the Parties shall continue to exercise their remaining respective rights and fulfil their remaining respective obligations under this Agreement. This Clause shall survive the expiry or termination of this Agreement. Nothing in this Clause shall be construed as restricting a User’s right, as a consumer, to approach a consumer forum or consumer court of competent jurisdiction under the Consumer Protection Act, 2019, notwithstanding the existence of this arbitration clause.

22. MISCELLANEOUS

22.1 Modification, Suspension and Discontinuation of the Platform: The Platform is dynamic in nature and may change from time to time. The Company may, at its discretion, modify, add, or remove any feature, functionality, or Service on the Platform, and may temporarily or permanently stop providing any Service or feature, with or without notice. Where the Company makes any change that requires the User's consent under applicable law, the Company shall seek such consent before implementing the change. The User is advised to periodically review the Platform for updates and changes to the Services offered.

22.2 The Company is continuously developing new features and improvements to the Platform, and may, in the course of doing so, add or remove features or Services. While the Company shall use reasonable efforts to avoid disruption, the Company does not guarantee that the Platform will be free of outages or interruptions, and the Company shall not be liable for any such outage, interruption, or change to the Services, including any consequent unavailability of a User's account information, Consultation history, or other Content, save as otherwise provided under Clause 17 (Disclaimer / Limitation to Liability / Warranty).

22.3 Amendment of these Terms: In furtherance of Clause 5 herein, The Company may amend these Terms from time to time. Where the Company makes any such amendment, the Company shall provide notice of the same by way of an email to the address associated with the User's account, an in-app or on-Platform notification, or by updating the date of last revision at the top of these Terms. Unless otherwise stated in such notice, the amended Terms shall take effect immediately upon such notice being provided, and the User's continued use of the Platform following such notice shall constitute the User's acceptance of the amended Terms. If the User does not agree to the amended Terms, the User must immediately discontinue use of the Platform.

22.4 Severability: If any provision, or part of any provision, of these Terms is held to be unlawful, void, or unenforceable under applicable law, such provision or part thereof shall be deemed severable from these Terms, and shall not affect the validity or enforceability of the remaining provisions of these Terms.

22.5 Waiver: The Company's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, and shall not prevent the Company from subsequently exercising or enforcing the same or any other right or provision.

22.6 These Terms, together with the Privacy Policy, Cookie Policy, User Agreement (as available and applicable) and any other policy referenced herein, constitute the entire agreement between the User and the Company in relation to the subject matter hereof, and supersede all prior agreements, representations, and understandings, whether written or oral, between the User and the Company on the subject matter hereof.

22.7 The headings and clause titles used in these Terms are for convenience of reference only and shall have no bearing on the interpretation of these Terms. The use of the word “including” shall be construed to mean “including, without limitation”.

22.8 Except as expressly provided in these Terms, these Terms are intended solely for the benefit of the User and the Company, and shall not confer any right or benefit on any third party.

22.9 Electronic Communication: The User agrees that all communications and transactions between the User and the Company may be conducted electronically, and such electronic communications and transactions shall be legally valid and enforceable, in accordance with the Information Technology Act, 2000.

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