Privacy Policy

Effective Date: 29 August 2026   ·   Last Updated: 29 August 2026

1. Introduction and Scope

1.1 We, The Third Eye Astro Private Limited (the “Company”, “We”, “us”, or “our”) respect the privacy of its Users (“You”, “Your”) on the Platform (which means and includes all the Advisors/ Readers, and buyers/customers/members/visitor, and whether paid or unpaid user) and remains fully committed to take reasonable precaution to safeguard Your personal information and comply with our obligations related to privacy and personal information under the applicable laws.

1.2 We own, operate and manage a technology-based platform under the name and style of “White Magic” accessible through its mobile application and website (‘www.whitemagicwellness.com’) (collectively referred to as the “Platform”) which serves as an intermediary connecting users seeking astrology, numerology, face reading, palmistry and allied consultation Services (as defined in the Terms of Usage) with Advisors/Readers (as defined in the Terms of Usage) who offer such Services to the users. The Platform also offers certain other features and functionalities to users, as defined therein.

1.3 This Privacy Policy explains how The Third Eye Astro Private Limited (“White Magic”, “We”, “us”, “our”), having its registered office at 7-38/39, Flat no. 102, Sanya Dharam Enclave, Swarup Nagar, Kanpur Nagar - 208002, Uttar Pradesh, India, collects, uses, shares, and protects Your personal data when You use the White Magic mobile application and our website at ‘whitemagicwellness.com’ (together, the “Platform”).

1.4 This Policy applies to everyone who uses the Platform, whether as a customer seeking a reading or consultation, or as an Advisor/Reader offering services through it. It covers Your use of all features on the Platform, including browsing, downloading, account creation, consultations (chat, audio, and video), Wallet and payments, and related services.

1.5 This Policy should be read together with our Terms of Usage and Cookie Policy, both available on the Platform. Unless defined otherwise in this Policy, all capitalised terms used herein unless repugnant to the subject or context hereof, shall have the meaning ascribed to them under the Terms of Usage, as amended from time to time.

2. User Acceptance

2.1 This Privacy Policy, as may be updated or amended from time to time, sets out the manner in which the Company collects information from Users, including personal identification and contact details, birth details, and any forecasts or outputs generated using such information, and the purposes for which such information is further used in connection with the Platform.

2.2 By accessing or using the Platform, You confirm that You have read and understood this Privacy Policy and expressly consent to its terms. If You do not agree with the terms of this Privacy Policy, please refrain from accessing or using the Platform.

2.3 We obtain Your consent through clear, affirmative action. At the time of registration, You are required to confirm that You have read and agree to this Privacy Policy (and other applicable policies as applicable). For specific optional features, including call recording and AI generated consultation summaries, Your consent is sought separately, at the point in time You elect to use such features, and You may decline such optional features while continuing to access and use the remainder of the Platform. If You do not agree with this Privacy Policy, in whole or in part, You are requested not to register for or use the Platform.

3. Information We Collect

We collect the following information about you:

1. A. Identity and contact details: Your first name, last name, email address, mobile/phone number, and login/account information.
2. B. Profile information: Your profile photo/avatar, gender, language preference, and any details you add during onboarding.
3. C. Astrology-related information: Your date of birth, time of birth, place of birth, and any other details you share for kundli, horoscope, matching, or similar readings.
4. D. Consultation data: chat messages, and audio/video data generated when You consult an Advisor/Reader, including call recordings and transcripts where these features are enabled, and any AI-generated summary of your consultation.
5. E. Payment information: Your White Magic Wallet balance, recharge and order history, and payment status. We do not store Your card, UPI, or bank account details; these are handled directly by our payment partner, Razorpay.
6. F. Device and usage information: device identifiers, notification tokens, and information about how You use the Platform.
7. G. Reviews: As part of the effective provision of the Services and quality control purposes, You agree and acknowledge that Advisors/Readers may share feedback about Consultations with us, and You may leave reviews about Your experience. We use reviews for quality and safety purposes, and may display user reviews on the Platform. Please keep reviews honest and accurate. Reviews will be used by us for quality control purposes and where feedback indicates misuse of the Platform, we may take appropriate action on the relevant account. If we determine at our sole discretion that You are not an appropriate user, we reserve the right to cancel your registration/account and remove You from our Platform.

Some of this information, particularly what You share during a Consultation about Your health, wellness, or emotional concerns, is deeply personal, and we apply a higher standard of care and stricter access controls to how it is stored, used, and shared.

4. Purpose of Processing

We use your information to:

1. A. create and manage Your account, and verify who You are;
2. B. connect You with an Advisor/Reader and enable chat, audio, and video consultations;
3. C. generate horoscopes, kundlis, and similar outputs, and AI-generated consultation summaries;
4. D. process wallet recharges, payments, and orders;
5. E. respond to Your questions, complaints, and support requests;
6. F. maintain the quality and safety of the Platform, including through reviews and by preventing fraud or misuse; and
7. G. meet our obligations under the applicable law.

THE USER HEREBY REPRESENTs AND CONFIRMS THAT THE
INFORMATION PROVIDED TO THE WEBSITE IS AUTHENTIC, CORRECT, CURRENT AND UPDATED. THE company and its affiliates SHALL NOT BE RESPONSIBLE FOR THE AUTHENTICITY OF THE INFORMATION THAT THE USER MAY PROVIDE. THE USER SHALL BE PERSONALLY LIABLE AND INDEMNIFY THE WEBSITE FOR THE BREACH OF ANY PROVISION.

The Company IS NOT LIABLE FOR ANY CONSEQUENCES RESULTING FROM THE SUBMISSION OF INCORRECT OR FRAUDULENT INFORMATION by any user.

5. App Permissions & Purpose

The mobile application ‘White Magic’ may request the following device permissions from the User, each of which is used solely for the purposes described below:

1. A. Camera: This permission is used for enabling video consultations, video sessions, and for capturing or uploading profile photos or chat-related images on the Platform.
2. B. Microphone/Audio: This permission is used for enabling audio calls, video calls, and live Consultations conducted through the Platform.
3. C. Photo Library/Media Access: This permission is used for enabling the User to select, upload, or save profile photos and other images on the Platform.
4. D. Notifications: This permission is used for sending push notifications, consultation alerts, order updates, and chat/call alerts to the User.
5. E. Internet and Network State: This permission is used to enable connectivity with the Platform's backend APIs, Firebase, payment gateways, chat/call services, and other real-time features of the Platform.

We do not use Your information for purposes beyond what is described here, without letting You know.

6. Sharing and Disclosure

We share Your information only where it is needed to provide the Platform’s Services, with:

1. A. the Advisor/Reader You choose to consult, who sees the information needed to conduct that Consultation, such as Your profile, astrology-related details, and consultation messages;
2. B. Service providers who help us operate the Platform, including our hosting provider, Firebase/Google Cloud (for account authentication and notifications), Razorpay (for payments), Agora (for audio/video calls), Deepgram (for consultation transcription, where enabled), and Google’s generative AI tools (for AI-generated consultation summaries, where you use that feature). Some of these service providers may store or process personal data outside India. Where this happens, the Company takes reasonable steps to ensure the transfer is consistent with applicable law;
3. C. our internal support and operations team, to respond to Your requests and resolve issues; and
4. D. law enforcement or regulators, where we are required to by law.

We do not sell or rent Your personal data, and we do not share it with third parties for their own independent marketing.

7. Data Retention

We retain Your account information for as long as Your account remains active. Your consultation history, orders, and payment records are kept as part of your service and transaction history. Call recordings and raw consultation transcripts are retained for up to 90 (ninety) days for quality, safety and dispute-resolution purposes, and are then permanently deleted, unless a specific recording must be preserved for an ongoing complaint, dispute or legal requirement. When You delete Your account, we deactivate your login and mark Your account as deleted in our systems; certain records, such as payment, order, and compliance-related records, may be kept for longer where the applicable law(s) requires it.

8. User Rights and Consent

You can access, update, or correct your profile information directly within the app at any time. Including, for optional features such as call recording and AI-generated summaries, You can withdraw Your consent at any time directly from the app’s settings; for all other requests, You can write to our Grievance Officer using the details below.

Using the contact details in the “Grievance Officer” section below, You can write to us to ask for access to, correction of, or deletion of Your personal data, or to withdraw any consent You have previously given for a specific use of Your data. You may also nominate another individual to exercise your rights in the event of death or incapacity.

You may, in addition to the above, raise a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, once its complaint mechanism becomes operative.

We will respond within a reasonable time and may need to verify Your identity first. Withdrawing Your consent won’t affect anything we did with Your data before the withdrawal, and we may need to retain certain information where the law requires it.

9. Data Security

We use reasonable security practices to protect Your information, including encrypted connections (HTTPS), role-based access controls, secure password storage, and restricted access to our databases and servers. That said, no system is completely secure, and while we work hard to protect Your data, we cannot guarantee absolute security. Please also do Your part by keeping your account login details confidential.

In the event of a personal data breach, the Company will, as required under applicable law, notify the Data Protection Board of India and affected Users.

10. Cookies and Tracking

Our website and app use cookies and similar technologies for essential functions, such as keeping You logged in and remembering your session. We do not currently use cookies for advertising, and we do not use analytics or ad-tracking tools. For more details on the cookies we use, please see our Cookie Policy.

11. Minors and Age

The Services offered on the Platform are intended for use by persons who are 18 years of age or above. The Platform does not knowingly collect, solicit, or store any personal information from children under the age of 18. If You are a parent or guardian and are concerned that a minor has used the Platform or shared personal data with us, please contact us using the details in the “Grievance Officer” section below, and we will look into it and take appropriate steps.

12. Grievance Officer Contact

If You have any questions, complaints, or requests relating to this Policy or your personal data, please contact our Grievance Officer:

We will acknowledge and address Your concern within the timelines required under applicable law.

13. Policy Updates

We may update this Policy from time to time to reflect changes in our practices or in the law. We will post the updated Policy on the Platform and update the “Last Updated” date above. Where the changes are significant, we will also let You know through the app, email, or a notice on the Platform. We encourage you to check this Policy periodically.

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